Privacy, Terms & Policies
Everything you need to know about how BrightDigitalFlow handles your data, our service terms, and your rights as a client.
Last Revised: September 2026
Privacy Policy — The Short Version
We respect your privacy. When you contact us or use our services, we only collect the information we need to do our job well — your name, email, phone number, and project details.
We never sell your data. Your personal information stays with us. We don't rent, sell, or share it with third-party marketers or data brokers. Ever.
Cookies? Only the helpful kind. We use essential cookies to make the site work and analytics cookies to understand how visitors use our site. You can opt out anytime.
Your rights under GDPR. You can ask us to access, correct, or delete your personal data at any time. Just email us at [email protected].
Privacy Policy — Full Legal Text
1.1 Data Controller. The data controller responsible for personal data processing is BrightDigitalFlow, ul. Lipowa 16, 15-427 Białystok, Poland. Contact: [email protected].
1.2 Data Collection. We collect personal data you voluntarily provide when contacting us, requesting a quote, or engaging our services. This includes: full name, email address, phone number, company name, and project-related information.
1.3 Purpose of Processing. Personal data is processed for the following purposes: (a) responding to inquiries and providing project proposals; (b) delivering contracted services; (c) fulfilling contractual and legal obligations; (d) sending service-related communications.
1.4 Legal Basis. Processing is based on Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) (legitimate interest in responding to business inquiries).
1.5 Data Retention. Personal data is retained for the duration of the business relationship and for up to 5 years afterward to comply with tax and accounting regulations under Polish law.
1.6 Data Security. All personal data is stored on encrypted, EU-hosted cloud infrastructure. We implement appropriate technical and organizational measures in accordance with Article 32 of the GDPR.
1.7 Third-Party Sharing. We do not sell, rent, or distribute personal data to unauthorized third parties. Data may be shared only with trusted service providers (hosting, email) who are bound by data processing agreements under Article 28 GDPR.
1.8 Your Rights. Under the GDPR, you have the right to: access your data (Art. 15), rectify inaccurate data (Art. 16), erase data (Art. 17), restrict processing (Art. 18), data portability (Art. 20), and object to processing (Art. 21). To exercise these rights, contact us at [email protected].
1.9 Complaints. You have the right to lodge a complaint with the President of the Office for Personal Data Protection (UODO) in Poland if you believe your data processing rights have been violated.
Terms of Service — The Short Version
How we work together. Every project starts with a clear scope agreement. We define what we'll deliver, when, and for how much — no surprises.
Payment terms. Projects typically require a 50% deposit to begin, with the remaining 50% due upon delivery. Monthly retainers are invoiced on the 1st of each month.
You own your stuff. Once you've paid in full, all deliverables — code, designs, content — belong to you completely. No licensing fees, no strings attached.
Need changes? Each project includes reasonable revision rounds. If scope changes significantly, we'll discuss and agree on adjustments before proceeding.
Terms of Service — Full Legal Text
2.1 Parties. These Terms of Service ("Terms") govern the relationship between BrightDigitalFlow, ul. Lipowa 16, 15-427 Białystok, Poland ("Provider") and the client engaging our services ("Client").
2.2 Scope of Services. The Provider agrees to deliver digital services as specified in individual Statements of Work ("SOW") agreed upon by both parties prior to project commencement. Each SOW constitutes a binding addendum to these Terms.
2.3 Payment Terms. Unless otherwise specified in the applicable SOW, (a) a 50% deposit is required before work commences; (b) the remaining 50% is due upon project delivery; (c) late payments accrue interest at 1.5% per month; (d) monthly retainers are invoiced on the first business day of each calendar month.
2.4 Intellectual Property. Upon receipt of full payment, the Provider assigns all worldwide intellectual property rights in the deliverables to the Client. The Provider retains the right to display the work in portfolios and case studies unless the Client objects in writing.
2.5 Revisions. Each SOW includes a defined number of revision rounds (standard: 2 rounds). Additional revisions beyond the agreed scope will be billed at the Provider's standard hourly rate of €75/hour.
2.6 Project Timeline. Timelines specified in SOWs are estimates. The Provider will notify the Client promptly of any anticipated delays. The Client agrees to provide requested materials and feedback within agreed timeframes to avoid project delays.
2.7 Termination. Either party may terminate an agreement with 14 days' written notice. The Client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable for work already commenced.
2.8 Limitation of Liability. The Provider's total liability under any SOW shall not exceed the total fees paid by the Client under that SOW. The Provider is not liable for indirect, consequential, or incidental damages.
2.9 Governing Law. These Terms are governed by the laws of the Republic of Poland. Any disputes shall be resolved before the competent courts in Białystok, Poland.
Refund Policy — The Short Version
We want you to be happy. If you're not satisfied with our work, let us know. We'll do everything we can to make it right through revisions.
Cancellation before work begins. If you cancel before we've started, you'll receive a full refund of your deposit.
Cancellation mid-project. If you cancel after work has begun, you'll be refunded for any undelivered portion. Work already completed is non-refundable.
Monthly retainers. You can cancel anytime with 30 days' notice. No long-term lock-in contracts.
Refund Policy — Full Legal Text
4.1 Refund Eligibility. BrightDigitalFlow is committed to client satisfaction. Refunds are considered in accordance with the following provisions and in compliance with applicable Polish consumer protection law (Ustawa o prawach konsumenta, Dz.U. 2014 poz. 827).
4.2 Pre-Commencement Cancellation. If the Client cancels a project before any work has commenced (i.e., before the Provider has begun deliverable creation), the Client is entitled to a full refund of any deposits or advance payments within 14 business days.
4.3 Mid-Project Cancellation. If the Client cancels after work has commenced, the Client shall be refunded a pro-rata amount corresponding to the undelivered portion of the agreed scope. Work completed and approved prior to cancellation is non-refundable.
4.4 Deliverable Disputes. If the Client is dissatisfied with delivered work, the Provider shall be given a reasonable opportunity (minimum 2 revision rounds as specified in the SOW) to remedy the issue. Refunds shall not be issued for dissatisfaction where the Provider has not been given adequate opportunity to revise.
4.5 Monthly Retainers. Monthly retainer agreements may be terminated by the Client with 30 days' written notice. The current billing period remains non-refundable. No early termination fees apply.
4.6 Refund Process. Refund requests must be submitted in writing to [email protected]. Approved refunds are processed within 14 business days to the original payment method.
4.7 Exceptions. Refunds are not available for: (a) third-party costs already incurred on the Client's behalf (domain registrations, stock assets, hosting fees); (b) work completed and approved by the Client; (c) projects delayed due to Client non-responsiveness beyond 30 days.
Questions About Our Policies?
We're always happy to explain anything in plain language. Just reach out and we'll walk you through it.